Sportsbook.com Review

Overview
Expert Review
User Reviews
9 /10
Terrific variety of odds and bet types, Industry-leading website, Interesting array of bonuses.
Rehabilitating reputation, Customer service improving.
Avg User Rating
(1 Ratings)
9/10
Sportsbook.com Review

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Sportsbook.com Rating
TSB Editor
Friday, July 31, 2009 - 2:52pm
Ranked low at some review sites, new ownership has cleaned up act in recent years with positive improvements. Top-notch site, exciting online experience.

Bonuses, 9.0 – Free $20 wagers on new clients trying their mobile platform, 10% signup bonuses in sports and a generous 100% bonus for new poker players highlight a modest bonus offering. Each gaming channel offers some unique event-based bonuses and perks which add some creative punch to the wagering menu.

Customer service, 8.8 – There have been times in the past when Sportsbook.com has been unapologetic is sticking to sometimes confusing rules in disagreements with customers. While that customer support aspect has improved, the stigma remains from those who have been in the industry for several years and they are constantly looking to prove themselves. First-time visitors are likely to experience only pleasant and helpful customer experience, but TopSportsbooks.com is looking for a longer stretch of impeccable service before elevating their rank in this area.

Odds variety, 9.3 – One of the web’s biggest assortment of North American and international wagers, Sportsbook.com is also heavy into creative prop bet offers. You will often see their entertainment or political odds quoted in mainstream media as their marketing team generates unique and timely bet offers. Parlay and teaser options are clearly laid out and linked from key navigation points, as well as sports such as tennis, NASCAR, golf and more.

Overall Experience, 9.2 – All told, Sportsbook.com offers a robust, enjoyable and stylish array of games which makes for an impressive overall user experience. All the channels are well-represented with great games, interesting odds, props and perks and the quality of the site means navigating is a pleasure. There are a select few sportsbooks where you can have a single account and have access to every type of wagering at your disposal – this is one.

Payment Solutions, 9.0 – Standard array of payment options that have remained consistent and reliable in recent years. Depositing has been relatively simple, even as this part of the industry experienced downturns in the wake of 2006 legislation in the US.

Reputation, 8.7 – The company experienced some twists and turns over the years, as original owners split before 2000 and there was some additional splitting off of some corporate pieces off again in 2006. Reputation was sullied by some early-year misadventures and by some lack of customer followup and explanation of wagering and payout rules in the 2004 timeframe. Online sports wagering forums were littered with complaints about seized funds in 2006, but the company insisted players had abused bonus and other rules to win the money. The flap never really settled down and there were raw feelings about the brand. Since 2006, new management under Jazette Enterprises has kept a relatively clean nose in terms of customer disputes and has continued to rehabilitate its image in the eyes of many. Has enjoyed improved reputation throughout the industry and TopSportsbooks.com will continue to monitor developments. Their inclusion in regulatory regime of Netherlands Antilles is another step in the right direction.

Software, 8.9 – Running the WorldGaming sports platform, Sportsbook.com is one of numerous books sharing this sports engine. While it lacks flash, it has proven to be stable and reliable. Poker runs on the Cake network, while the casino is an RTG installation – both are solid and reputable platforms.

Stability/License, 8.9 – Another firm that had always been entrenched in the online gaming regulatory system in Costa Rica (which that nation has subsequently walked away from).  Now licensed by the Netherlands Antilles and headquartered in Curacao, Jazette Enterprises has grown into a stable and well-funded operation that remains one of the biggest players in the market. It has shed some of its old skin – where some negativity clung from the past – and emerged leaner and stronger than ever. They continue to climb our rankings in many key areas.

TSB Experience, 8.7 – Members of TopSportsbooks.com have managed accounts and vendor relationships with Sportsbook.com and predecessor companies for almost a decade. While the volume of business has been considerably less than that effected with other companies, the relationship has resulted in bills being paid. There have been issues of payments dragging and in one case of a contractual agreement being disregarded. This disagreement was resolved to mutual satisfaction within a few months but stained the relationship.

Website , 9.6 – A flashy and quality site has never been a problem for Sportsbook.com. Its clean and easy-to-navigate site earns top marks here at TopSportsBooks.com, tying with bodog for first overall. Stylish and professional flash pockets on the site relate all the current promos and upcoming best bets. Content offering is solid, linkages to sportsbook, casino, horses, poker and Games are well laid out. Crisp and professional with the pervasive mantra of Everybody Bets! Throughout its site and marketing materials.

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