Bookmaker Sportsbook Review

Overview
Expert Review
User Reviews
9.3 /10
Impeccable reputation, Large limits, Early lines and overnight odds.
Modest bonuses, Payment processing woes
Avg User Rating
(2 Ratings)
8/10
Bookmaker Sportsbook Review

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9.1
Bookmaker Sportsbook Rating
TSB Editor
Friday, July 31, 2009 - 2:26pm
The name Bookmaker.com is synonymous with online gaming integrity and success. Backed by the web's longest-serving and most reputable company.

Bonuses, 8.9 – *Dropped by .1 point in 11/09 - Bonuses are fair, but not on par with what come competitors will offer. But it’s what their competitors do not or cannot offer in terms of reputation and payoouts that is a major selling point here. The company has offered a conditional 20% signup bonus, which is solid and the 8% rebate at the racebook is fair. And the loyalty program (with freeplays and other prizes) adds to the bonus haul regular clients can enjoy.

Customer Service, 9.0 – Live chat and customer service reps fluent in English, Spanish and Mandarin provide an impressive level of customer comfort and assistance. When you come to the table without any reservations about getting paid or about getting fair lines, the risk of a poor user experience is diminished considerably. That seldom happens at BookMaker.com.

Odds variety, 9.0 – Being the sportsbook ‘where the line originates’ focuses primarily on North American facing sports. It means you won’t find the vast array of sports represented at Bookmaker.com that may appear at other books catering to international clients (where betting on bandy or handball or European tennis may be in vogue). What Bookmaker.com does offer odds on, they offer quickly. They all show the Top 10 bets of the day in a slick format and show which games or bets are going off the board in the next few minutes.

Overall Experience, 9.8 – There are some sites where you cringe when you visit the site, but later find the experience to be excellent. Others are full of glitz and flashy graphics but fall down badly on the functionality side. Bookmaker.com strikes a nice balance between an improved and stylish design, set off with useful flash pockets describing promotions and rules, and the solid functionality of players who need to get where they are going – the betting menu or the poker room. BookMaker Mobile, the full range of casino, horse, poker and sports and the peace of mind of knowing you are playing with the industry’s longest-tenured companies makes the user experience a terrific one.

Payment Solutions, 9.4 – *Dropped .4 pts 11/09 - A slew of options for deposit and withdrawal and a blemishless reputation for payouts large and small give BookMaker.com a Top 2 rating in this extremely important category here at TopSportsbooks.com. Professional players can wager as much as they wish as often as they wish and get paid in their choice of more than a dozen international currencies. However, some issues in late 2009 with deposit options, causing slight drop in ranking.

Reputation, 9.5 – There are only two online sportsbooks whose reputations are unassailable when it comes to fairness, payouts and overall reputation and Bookmaker.com (part of the BetCRIS group) is one of them. It means BookMaker is not only the market leader, setting the earliest lines for all their rivals to follow, but it means players have the comfort and documented history of being guaranteed that their action is safe and they will be paid when they win. End of story.

Software, 9.5 – The DGS platform (Digital Gaming Systems) has been a proven winner in the online gaming space and it underpins the Bookmaker.com experience. The interface is clean, the logic of moving around the betting menus and screens is solid. It is not the world’s fanciest software but it is reliable and rates far above average in the online sportsbook space.

Stability/License, 9.7 – Costa Rica no longer offers an online gaming licensing regime, but BetCRIS/Bookmaker were always at the forefront of that movement when it was in place and they were always members in good standing. The absence of such a regime there has done nothing to diminish the solidness of the operation, nor detracted from its sparkling reputation. There are two books that generally acknowledged as the biggest and most stable in the industry. The view is shared by the experts at TopSportsbooks.com that Bookmaker.com is one of them.

TSB Experience, 9.5 – *Dropped .2 points 11/09 - Members of TopSportsbooks.com have dealt with the BetCRIS group and BookMaker on numerous levels since 1999. Visiting the Costa Rica headquarters on numerous occasions, the greeting is always cordial and professional and the offices and operations center always clean and professionally run. Whether providing content feeds or working through advertising opportunities, the client-vendor relationship has always been strong, typified by the same quick payment of invoices as customers enjoy on their winnings. Experienced some issues with marketing partners in late 2009 that forced the ranking down slightly here, hopefully they can turn that aspect around.

Website , 9.1 – Improvements in the past year have raised the bar on user experience and site navigation. Bookmaker now rates among the best in terms of design, ease of use and tutorial and stats content for visitors. You don’t have to scroll an inch to find the precise entry point to the site that interests you, whether its checking out the major action of the day, the bonus schedule or the individual horse, casino, sports or poker channels.

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