BetUS Sportsbook Review

Overview
Expert Review
User Reviews
8.9 /10
Industry-leading bonuses, Loyalty program and great perks, Top-notch website, Enhanced focus on customer support.
Improving history of customer service issues, Spotty history with TSB members, Confusing withdrawal rules/fees.
Avg User Rating
(1 Ratings)
9/10
BetUS Sportsbook Review

« previous | next »

8.9
9.5
8.9
9.2
8.8
8.6
8.9
8.4
9.2
BetUS Sportsbook Rating
TSB Editor
Friday, July 31, 2009 - 3:40pm
An industry pioneer that has changed ownership and structure since 1996, new management focus on customer satisfaction and shedding rep for slow-pays. Best bonuses, solid odds and perks.

Bonuses, 9.5 – In the old days, being rated first overall (tied) in the category of bonuses often raised questions about whether a sportsbook was a scammer. Today, creative and cleverly organized bonuses can be simply a great marketing pitch to earn your business. That is what the bonus market has evolved into over the years and BetUS.com does it best. Whether its extra bonus dollars for you sports wagering account or free play credits in the casino or invitations to lucrative poker freerolls, the bonuses here are undeniably good. Add in player customer-retention perks such as DVDs and professional magazines and sports booklets and you have the industry-leading effort in this category.

Customer service, 8.9 – Another book with some poor customer service on its rap sheet, but one that has been consistently cleaning up its act. Live Help would be a nice addition here, but the company offers toll-free support and a fairly involved FAQ section that covers a lot of ground. New hires in the marketing and CSR areas have given TopSportsbooks.com confidence that improving customer service is a BetUS.com commitment.

Odds variety, 9.2 – A solid and internationally flavored assortment of sports and events to bet on keep the company in lockstep with its main competition. The company made a concerted push in providing early and unique odds in MMA, becoming an industry leader in this growing sport. Lines for games, futures, props etc are well laid-out, however a few too many clicks to get where you are going for our liking. All in all, a solid presentation and volume of odds. 

Overall Experience, 8.9 – From the generous bonus you receive at the outset to the smooth sailing through the betting menus, the user experience at BetUS.com is excellent. Moving from channel to channel is simple and always splashes the visitor into a new stylishly laid-out section that is pleasing to the eye and logical to follow. Unique prop bets, a robust offering of sports betting stats and tutorial material give the client all he can handle in terms of research tools. Improved customer service is the icing that was often missing from the BetUS cake, but is now there.

Payment Solutions, 8.8 – Had enjoyed success and ease of depositing and withdrawals in recent years, but encountered some setbacks in 2009 in this regard. Typical assortment of financial options, but online forums report high withdrawal fees that discourage small-time bettors from seeking payouts. Ask about withdrawal fees upon signup so that you understand the rules and associated fees and there should be no problems with this aspect of your experience.

Reputation, 8.6 – As mentioned in our website sportsbook overview, BetUS.com continues to rehab an image that was sullied through some practises in years gone by. Changes at many levels of management and a commitment to focusing on a single brand and improving customer relations have raised the bar at BetUS.com considerably. Its track record in the past few years has been solid and TopSportsbooks.com continues to monitor their successes and lapses in this important area.

Software, 8.9 – ASI platform is well-known and respected betting engine used by many of the top sportsbooks on the Internet. 

Stability/License, 8.9 – Headquartered in Costa Rica and owned by LT Baroda SA, the website was a licensed entity of the Costa Rica regulatory system, however that country no longer offers licenses. However, having been in business since 1994 is a testament to the company’s staying power and despite its various issues and complaints from the past, they are one of the industry mainstays. We feel confident in their continued presence in the space, their stability and their commitment to improving aspects of their operation that have lagged in the past.

TSB Experience, 8.4 – Working with BetUS.com in various capacities over the years since about 2003, TopSportsbooks.com members have experienced a range of dealings. While some have been characterized by unsatisfactorily slow payment of vendor invoices, the billings have always been paid and the relationships – while strained at times – have always been rehabilitated. TSB members continue to enjoy considerable contact with BetUS.com, which is a demanding client as it seeks to ensure quality product for its customer base. Much like past player experiences, the relationship is sometimes strained but always resolves favorably in the end, this is far from good policy for testing the patience or loyalty of customers. 

Website , 9.2 – We rate only two sportsbooks higher in this important category of website quality, navigation and ease of getting from visit to signup to deposit to playing. BetUS.com has followed some industry leaders and made their own creative and stylish twists to create a crisp and usuer-friendly experience. The content is solid, Locker Room area has solid game and event previews, the odds are easy to sort, the bonuses and rules of engagement are clear.

Visit Web Site
Expert Review
User Reviews
RATE IT