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5Dimes Sportsbook Review
Bonuses, 9.4 – some of the rules and rollover requirements for the bonuses are a bit confusing, but you can’t argue with the fact that a 50% deposit reward is a solid inducement to join. New players can also earn up to $400 (or up to 20% of an initial deposit) which is significant and generous.
Customer Service, 9.0 – Courteous and professional on the phone, 5Dimes customer service reps have earned a solid reputation for handling bets and attending to issues. The online help section is not as helpful as it could be and there is only a single point of e-mail entry for curious prospective clients to ask questions before signing up. To date, very few problems have ever arisen to require undue customer service remediation.
Odds variety, 9.7 – In an industry where many sites copycat each other’s websites, odds and promotions, 5Dimes stands out for daring to be different and offering bettors some generous and unique betting opportunities. Many customers rave about the 5-cent overnight moneyline in baseball as one of the industry’s best bets and 15-team parlays, teasers up to 20 points in football and alternate runlines up to 2.5 runs.
Overall Experience, 9.4 – *Increased .1 point 11/09 and again in 2011 - Sports bettors can also relax in the poker room or casino, while casual fans can also dabble in the Lottery Room and Skill Game channel. While the website presentation can use an upgrade and the content offering for sports bettors should be enhanced, the overall picture of unique odds, early lines, generous bonuses and super-fast payouts raises 5Dimes to a level occupied by some of their bigger-name competitors. New software improvements in 2009 helped overall.
Payment Solutions, 9.7 – One of the fastest and best payout systems, winners are paid in a heartbeat. Their continued success in this area earns 5Dimes the best rating from TopSportsbooks.com and is a welcome change from some other competitors who struggle to get money in and out.
Reputation, 9.5 – survivor sportsbook that began in 1998 has evolved largely unscathed from any controversy or customer service debacles. Viewed in positive light by new players who bet $10 a game and high rollers who bet in the thousands. Reputation for unique betting options and nickel overnight baseball lines differentiate 5Dimes from the crowd and give bettors another reason to add it as one of their ‘outs’. Market themselves as a place with a wide range and variety of bets and this is true. Vendors have long appreciated their speed in paying bills, which is hardly a hallmark of the industry as a whole.
Software, 9.2 – *Increased .2 pts 11/09 and again in 2011 - Without criticizing for offering a hodge-podge of gaming platforms, 5Dimes suffers a bit from offering a hodge-podge of gaming platforms. Fortunately, all work cleanly and reliably, so the union of Unified Gaming, Xtech Casino and a flash casino do not detract markedly from the user experience. Having the games – plus the lottery and skill games – as a single suite would make it better. A platform upgrade in late 2009 increased their rating in this category, pushing it further up the list of top books.
Stability/License, 9.1 – Based in Costa Rica, where licensing was formerly carried out but is no longer offered. In the absence of official licensing, 5Dimes has always followed best-practices in the industry and its long-standing credibility and stability with customers and competitors keeps it among the top sportsbooks in terms of stability and reliability.
TSB Experience, 9.5 – Members of TopSportsbooks.com have worked with 5Dimes for about seven years, mainly in the advertising space where the company markets its wares on large portals and some mainstream sports sites. There have never been any reports of slow-pay or no-pay in relation to vendors or partners, earning them a TopSportsbooks.com stamp of approval. Again, our experience is that sportsbooks that are fair and professional with vendors will also be fair and professional with their customer base.
Website , 8.7 – not a flashy site and its frames are a bit clunky and outdated. Still, the site works for both new and experienced users alike and players can easily navigate around. Some unique articles help the experience for new visitors, but site lacks the type of stats, matchup reports and other sports betting research tools that are standard on most competitor sites.
TSB forms a collective knowledge and experience of a half dozen companies that have been major participants in the online gaming sector since 1998.